What are the delivery times?

In-stock product: Shipped within 48 hours, followed by delivery within 3 to 6 business days (or 3 to 10 business days depending on the destination).

Made-to-order product / Custom-made item: An estimated lead time is specified directly on the product page when you place your order. You will receive a notification as soon as your item is ready to be shipped.

What are the delivery costs?

Delivery costs are calculated automatically when you proceed to checkout. They vary depending on:

• The total weight and volume of the items in your order.
• The delivery address and delivery area.

I would like to track my order. What should I do?

As soon as your order is shipped, you will automatically receive an email containing a real-time tracking link.

This link allows you to track the progress of your parcel on the website of our transport partner.

Tracking information is also available from your customer account under the "My Orders" section.

If you have any questions, you can contact our customer service team, who will provide you with your tracking number.

My order has been shipped, but I have not yet been contacted by the carrier. What should I do?

After shipment, transportation to the local agency in your area generally takes between 1 and 6 days.

As soon as your parcel arrives at the local agency, the carrier will contact you directly (by phone, SMS or email) to arrange a delivery appointment according to your availability.

If you have not received any news within 5 business days after the shipping notification, please contact our customer service team so that we can follow up with the carrier.

Can I choose the delivery date?

Yes. For bulky deliveries requiring an appointment, the carrier will contact you directly by SMS, email or phone to arrange a time slot that suits you.

What should I do if I am not at home when the delivery is made?

If you are absent when the delivery driver arrives, they will contact you again or leave a notification to arrange a second delivery attempt.

Please note: if delivery remains impossible for an extended period, the parcel may be returned to our warehouse.

What should I do if my parcel arrives damaged?

If, upon delivery, you notice that the packaging or the product is damaged:

• Refuse the delivery from the delivery driver.
• Write precise and detailed remarks on the delivery note (e.g.: "parcel opened and item damaged").
• Contact our customer service team immediately with the details of the issue so that we can handle your request as quickly as possible.