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Frequently Asked Questions (FAQ)

Find here all the answers to the most frequently asked questions regarding your orders, delivery, payments and our products.

1. Our Products & Advice

Are the furniture items delivered assembled?

Most of our products are delivered as flat-pack furniture with detailed instructions and all the necessary hardware for quick and easy assembly. Small decorative items or certain seating products may be delivered already assembled (this will be specified on the product page).

How should I care for my furniture?

For fabrics and velvet:

Dust regularly using a soft brush or a vacuum cleaner on a moderate setting. In case of a stain, gently dab immediately with a damp cloth without rubbing.

For wood, metal or glass:

Use a soft, slightly damp cloth and dry with a microfiber cloth. Avoid abrasive cleaning products or solvents.

Are the colours displayed on the website true to life?

We do our utmost to ensure that our product images are as accurate as possible. However, the display of colours may vary slightly depending on the lighting conditions or the settings of your screen.

2. Orders & Customer Account

How do I place an order on your website?

Select the items you wish to purchase, add them to your shopping cart, and then follow the step-by-step instructions during the checkout process. You will receive a confirmation email as soon as your purchase has been completed.

Can I modify or cancel my order?

As long as your order has not yet been handed over to our shipping department, you may request a modification or cancellation by contacting our customer service as soon as possible.

How do I create or access my account?

Click on the “My Account” icon at the top right of the website. Enter your email address and password to access your personal account, track your orders or update your addresses.

3. Payments & Security

What payment methods do you accept?

We accept payment by:

  • Credit/debit card: Visa, Mastercard, Bancontact.
  • Bank transfer: Payment received within 2 to 3 business days.
  • PayPal: Immediate or instalment payment.

Do you offer instalment payments?

Yes! You can pay for your purchases in 3 or 4 interest-free instalments by credit/debit card or via PayPal (subject to eligibility). Financing options spread over several months (4, 6, 9 or 12 instalments) are also available through our secure payment partners.

Are transactions secure?

Absolutely. Our website uses SSL encryption combined with the 3D Secure protocol to ensure the protection and confidentiality of all your banking information.

4. Delivery & Shipping

What are the delivery times and shipping costs?

Delivery times:

For products in stock, your order is prepared and shipped promptly. The average delivery time is 3 to 6 business days.

Shipping costs:

Shipping costs are automatically calculated at checkout based on the weight, volume of the items and your delivery address.

How can I track my parcel?

As soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking link that allows you to track your delivery in real time.

What happens if I am not at home when the delivery is made?

The carrier will contact you (by SMS or email) to arrange an appointment or provide a delivery notice so that a new delivery attempt can be scheduled.

5. Returns, Refunds & After-Sales Service

How long do I have to return a product?

You have a legal 14-day withdrawal period from the date of receipt of your order to inform us of your wish to return an item.

How do I return a product?

Contact our customer service team by email and include your order number. The product must be returned to us in its original condition, unassembled and carefully repackaged in its original packaging.

What should I do if my parcel arrives damaged?

Upon delivery, always check the condition of the packaging and the product. If you notice any damage:

  • Make precise reservations on the delivery driver's delivery note.
  • Take photos of the carton and the damaged parts.
  • Contact our customer service team within 48 hours so that we can find a quick solution (replacement, spare part or refund).

Do You Have Another Question?

Our team remains entirely at your disposal to assist you: