Returns and After-Sales Service (SAV)

At Meubelco SRL, your satisfaction is our priority. If you wish to return a product or encounter a problem with your order, we have implemented a simple and fast procedure to assist you.

1. Right of Withdrawal (Satisfied or Refunded)

Changed your mind? In accordance with applicable legislation, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal.

Return acceptance conditions:

The product must be new, unassembled, complete and free from any damage.
The item must be returned in its original packaging (cardboard boxes, internal protective materials and instructions).
Return shipping costs remain the responsibility of the Customer, except in the event of an error on our part or if the product was defective upon delivery.

2. Return Procedure

To ensure that your return is processed quickly, please follow these steps:

Submit your request:
Contact our customer service by email at orders@collezi.be and provide your order number, the reference of the product concerned and the reason for the return.
Approval:
Our team will provide you with the return procedure as well as the exact address of our receiving warehouse.
Shipping:
Carefully package the item and ship it using the carrier of your choice (or through our partner carrier upon quotation).
Inspection and Refund:
Upon receipt at our warehouse, our team will carry out a quality inspection. If the return conditions are met, your refund will be issued within 14 days using the payment method used for the purchase.

3. After-Sales Service (SAV) & Damaged Parcels

If your order arrives damaged, incomplete or with a manufacturing defect, please follow the steps below:

A. Upon Delivery (Essential)

Inspect your parcels: Check the condition of the packaging and the product in the presence of the delivery driver.
Make reservations: If the cardboard box is damaged, opened or if the product shows signs of impact, write precise and detailed reservations on the delivery note (e.g.: "box dented on the right side, table leg scratched"). The statement "subject to unpacking" has no legal value.
Refusal: If the product is severely damaged, you may refuse the parcel directly to the delivery driver.

B. Reporting to Our After-Sales Service

You have 48 hours after delivery to report the incident to us.

Send an email to orders@collezi.be with your order number.
Attach clear photos:
- Of the shipping label attached to the cardboard box.
- Of the external packaging.
- Of the damaged part or the defect identified.

Our after-sales service team will review your case within 24 to 48 business hours and offer you an appropriate solution: shipment of a replacement spare part, standard product exchange or refund.

4. Legal Guarantees

All products marketed by Meubelco SRL are covered by the 2-year legal guarantee of conformity in accordance with Belgian and European law.

This guarantee covers manufacturing and conformity defects that occur within 2 years following delivery. It does not cover:

Normal wear and tear of the product.
Damage caused by assembly that does not comply with the instructions.
Improper use, impact or lack of maintenance.

Any questions? Need help with your after-sales service case?

Our customer service team is available to assist you:

Company: Meubelco SRL
Address: Schoonmansveld 22, 2870 Puurs-Sint-Amands, Belgium
Email:
France: orders@collezi.fr
Belgium: orders@collezi.be
Netherlands: orders@collezi.nl
Germany: orders@collezi.de
Other countries / International: orders@collezi.com
Phone:
France: +33 1 87 65 29 35
Belgium: +32 2 886 20 93
Company / VAT Number: BE 0462.400.087