Fast and tracked delivery:
In-stock products: dispatched within 48h, delivered in 3 to 6 working days.
Made-to-order products: timeframe indicated on the product page, delivery within 7 to 8 days after availability.
Delivery areas:
Metropolitan France, Belgium, Netherlands, Spain, Italy, and Germany.
Delivery methods:
Delivery to the ground floor main entrance
Order tracking:
A tracking link is sent by email upon dispatch.
Returns and refunds:
14-day timeframe after receipt.
Product must be new, unused, and in its original packaging.
Return shipping costs are the customer's responsibility, unless due to an error or a defective product.
Contact us at service@collezi.com with your order number.
Note: opened mattresses are not accepted for return or refund, even during the withdrawal period.